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Política de privacidad

FelicIA-IA, LLC

Effective Date: March 21, 2026

This Privacy Policy describes how FelicIA-IA, LLC, ("FelicIA," "we," "our," or "us"), collects, uses, stores, and protects information when you use our website, platform, or any AI chatbot and automation services we provide (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

 

1. Who We Are

FelicIA-IA, LLC is providing AI-powered chatbot development and automation services. Our registered agent is LegalInc Corporate Services Inc., 131 Continental Dr., Suite 305, Newark, DE 19713. Our principal place of business is in Panama City, Republic of Panama. We operate globally, serving clients in Latin America, North America, Europe, and beyond.

Contact: info@felicia-ia.com | Website: felicia-ia.com

 

2. Information We Collect

2.1 Information You Provide Directly

  • Personal identification information such as your name, email address, phone number, and business name when you sign up, subscribe, or contact us.

  • Payment information submitted when subscribing to a plan. Payment processing is handled by Stripe. FelicIA does not store full credit card numbers or sensitive payment credentials on our servers.

  • Business information and content you provide for the purpose of building your chatbot, including FAQs, knowledge base content, and operational details.

 

2.2 Information Collected Automatically

  • Usage data including log files, IP addresses, browser type, device information, and pages visited when you interact with our website or platform.

  • Cookies and similar tracking technologies used to analyze usage patterns and improve our Services. See Section 7 for more detail.

 

2.3 Data From Third-Party Platforms

  • If your chatbot is deployed on WhatsApp, Facebook Messenger, or other messaging platforms, conversation data exchanged through those channels may be collected and stored to provide and improve the Services. Such interactions are also subject to the privacy policies of the respective platform providers (e.g., Meta).

  • If you connect third-party tools (such as CRMs, calendar systems, or other integrations) to your chatbot, data shared through those integrations may be processed in accordance with this policy.

 

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services.

  • Build, configure, and deploy your AI chatbot as contracted.

  • Process payments and manage your subscription.

  • Respond to your inquiries and provide customer support.

  • Analyze usage to improve and develop our Services.

  • Send service-related communications, including account updates, billing notices, and support responses.

  • Comply with applicable legal obligations.

 

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you without your knowledge.

 

4. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service providers: We work with trusted third-party providers who assist us in operating the Services, including our AI platform provider, cloud hosting partners, and payment processors. These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

  • Payment processing: Payment transactions are processed by Stripe, Inc. Stripe's privacy policy governs their handling of your payment data.

  • Legal compliance: We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, safety, or property of FelicIA, our clients, or the public.

  • Business transfers: In the event of a merger, acquisition, or sale of substantially all of FelicIA's assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

 

5. Data Retention and Platform Limitations

We retain your personal information only for as long as necessary to provide the Services and fulfill our legal obligations.

 

Regarding chatbot data specifically — including conversation logs, prompts, knowledge base content, and lead data — please note the following:

  • Chatbot data is stored on the infrastructure of our underlying platform provider. FelicIA does not operate independent servers for chatbot conversation storage.

  • You are solely responsible for exporting or backing up any chatbot data, conversation logs, or content you wish to retain. FelicIA recommends doing so regularly and prior to any cancellation or termination.

  • Upon account termination or subscription cancellation, access to your data may be restricted or permanently deleted in accordance with our platform provider's own retention policies. FelicIA cannot guarantee retrieval of data after account closure.

  • FelicIA will make reasonable efforts to assist with data access where technically possible, but accepts no liability for data loss following termination.

 

For website and platform usage data, we retain analytics and log data for up to 12 months unless a shorter retention period is required by law.

 

6. Third-Party Messaging Platforms

If your chatbot is deployed via WhatsApp, Facebook Messenger, Instagram Direct, or similar platforms, please be aware that:

  • Those platforms have their own privacy policies and data practices that govern interactions occurring on their networks.

  • FelicIA is not responsible for the data practices of Meta or any other third-party platform.

  • By deploying a chatbot on these platforms, your end users' interactions are subject to both this Privacy Policy and the respective platform's terms.

 

7. Cookies and Tracking Technologies

Our website and platform may use cookies and similar technologies (such as pixels and local storage) to:

  • Maintain session state and remember your preferences.

  • Analyze traffic patterns and usage behavior to improve our Services.

  • Support the functionality of embedded chat widgets.

 

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website or platform. We do not currently respond to "Do Not Track" signals from browsers.

 

8. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit (TLS), access controls, and regular security reviews.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk, and you are responsible for maintaining the confidentiality of your account credentials.

 

9. Your Privacy Rights

9.1 General Rights

Regardless of your location, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal retention obligations.

  • Withdraw consent for data processing where consent is the legal basis.

 

9.2 EU and UK Residents (GDPR / UK GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:

  • The right to data portability — to receive your data in a structured, machine-readable format.

  • The right to restrict processing of your data in certain circumstances.

  • The right to object to processing based on legitimate interests.

  • The right to lodge a complaint with your local data protection authority.

 

Our legal basis for processing your data is primarily: (a) performance of a contract, when providing the Services you have subscribed to; (b) legitimate interests, for analytics and service improvement; and (c) legal obligation, where required by law.

 

9.3 Exercising Your Rights

To exercise any of your privacy rights, please contact us at info@felicia-ia.com. We will respond to verifiable requests within 30 days. In some cases, we may need to verify your identity before processing your request. Please note that certain rights are subject to limitations — for example, we may retain certain data to comply with legal obligations or resolve disputes.

 

10. International Data Transfers

FelicIA-IA, LLC is a US entity operating globally. Your information may be processed in the United States, Panama, or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

By using our Services, you acknowledge and consent to the transfer of your information to these locations. Where required by applicable law (such as GDPR), we rely on appropriate legal mechanisms for cross-border data transfers, including standard contractual clauses where applicable.

 

11. Children's Privacy

Our Services are not directed to individuals under the age of 13, or under the applicable age of digital consent in your jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly. If you believe we may have collected information from a child, please contact us at info@felicia-ia.com.

 

12. Links to Third-Party Websites

Our platform, website, or chatbots may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. When we make material changes, we will update the effective date at the top of this document and notify you via email to the address on your account at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

 

FelicIA-IA, LLC

Email: info@felicia-ia.com

Website: felicia-ia.com

 

We are committed to resolving privacy concerns promptly and transparently.

 

Last Updated: March 21, 2026

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