Terms of Service
Effective Date: January 15, 2026
FelicIA ("we", "us", or "our") provides this website and related services to you ("user", "you", or "your") subject to the following terms and conditions.
1. Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.
2. Use of the Service
You agree to use the website and services only for lawful purposes. You must not misuse, disrupt, or attempt to gain unauthorized access to any part of the website or its related systems.
3. User Content
You are responsible for any content you submit or upload. You must not post content that is illegal, offensive, or infringes on the rights of others.
4. Subscriptions, Free Trials, Payments, and Cancellations
Subscription Plans: We offer subscription-based services. By subscribing, you agree to pay the applicable fees for the selected plan.
14-Day Free Trial: We may offer a 14-day free trial for new users. During the free trial period, you will not be charged. At the end of the trial, your subscription will automatically begin, and you will be charged the applicable fees unless you cancel before the trial ends.
Trial Limits: During the free trial, you have access to limited resources (e.g., 50 messages, 250K storage). If your trial expires without subscribing, all data — including your chatbot, knowledge base, and any conversations — will be permanently deleted.
Welcome Gift: Upon subscribing, you receive a one-time welcome gift of complimentary messages (Basic: 300 messages / Premium: 600 messages) and storage (Basic: 1M / Premium: 2M). Trial usage (messages and storage) is deducted from your welcome gift. For example: if you use 50 messages during trial and subscribe to Basic, your remaining welcome gift is 250 messages. Welcome gift messages do not expire and are non-refundable.
Eligibility: Free trials are available to new users only and are limited to one per person or organization.
Billing: Subscription fees are billed in advance on a recurring basis (e.g., monthly), as specified during sign-up.
Payment Methods: You must provide a valid payment method at the time of sign-up. If you do not cancel before the end of the free trial, your payment method will be charged automatically.
Renewals: Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.
Cancellations: You may cancel your subscription or free trial at any time through your account dashboard or by contacting us. Cancellations take effect at the end of the current billing period or trial period. No refunds are provided for partial periods.
Data Upon Cancellation: When you cancel your subscription, your account remains active until the end of your current billing period. After that, all your data — including your chatbot, knowledge base, conversations, and leads — will be permanently deleted and cannot be recovered.
Changes to Fees: We reserve the right to change subscription fees. We will notify you in advance of any changes, and you may choose to cancel before the new fees take effect.
5. Setup Fees
Certain services (such as our Listo Ya! setup service) require a one-time setup fee. Setup fees are non-refundable once work has begun, as they cover the labor and resources used to build your chatbot.
6. Usage-Based Charges and Wallet System
In addition to subscription fees, certain services incur usage-based charges (such as AI message fees, extra storage, and additional AI agents). These charges are deducted from your wallet balance.
You are responsible for maintaining sufficient funds in your wallet to ensure uninterrupted service. If your wallet balance is insufficient, your services may be suspended until funds are added.
You can add funds to your wallet manually or set up automatic billing through your account dashboard.
7. AI Services Disclaimer
Our AI chatbots are designed to assist with general inquiries and customer support. Please be aware:
- AI chatbots do not provide professional, legal, medical, or financial advice.
- AI responses may occasionally contain errors or inaccuracies.
- You should not rely solely on AI-generated content for important decisions.
- We are not responsible for any actions taken based on AI responses.
You are responsible for reviewing and verifying any information provided by our AI services.
8. Intellectual Property
All content, trademarks, and intellectual property on this website are owned by FelicIA or its licensors. You may not copy, reproduce, or distribute any content without our permission.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.
10. Account Suspension and Termination
We reserve the right to suspend or terminate your account at any time if you:
- Violate these Terms of Service
- Engage in fraudulent activity
- Misuse our services
- Fail to pay applicable fees
Upon termination, your access to the services will cease, and your data will be deleted.
11. Disclaimer of Warranties
Our website and services are provided "as is" and "as available." We make no warranties regarding the accuracy, reliability, or availability of the content or services.
12. Limitation of Liability
FelicIA is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or services, including but not limited to:
- Loss of data
- Loss of profits
- Business interruption
- Errors or inaccuracies in AI responses
Your use of our services is at your own risk.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Panama. Any disputes arising from these terms shall be resolved in the courts of Panama.
14. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the services after changes are posted constitutes acceptance of the updated terms.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Email:felicia.ia.info@gmail.com
Last updated:** February 12, 2026