Terms of Service

FelicIA-IA, LLC

Effective Date: April 1, 2026 — Last Updated: August 26, 2026

These Terms of Service (“Agreement”) constitute a legally binding contract between FelicIA-IA, LLC, a Delaware limited liability company (“FelicIA,” “we,” “our,” or “us”), and the individual or entity accessing or using our services (“Client” or “you”). By accessing our website, subscribing to any plan, purchasing any Service, or using any FelicIA Service, you agree to be bound by this Agreement in its entirety.

If you are entering this Agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

Company Information

FelicIA-IA, LLC provides managed AI assistant development, automation and integration services, managed website services, social media content support, voice solutions, and related digital business services. Our primary business operations are conducted globally, with a principal place of business in Panama City, Republic of Panama.

Contact: info@felicia-ia.com
Website: felicia-ia.com

Services

FelicIA provides managed AI assistant development, deployment and support services, automation and integration services, managed website services, social media content support and related services, voice solutions, and other related digital business services (collectively, the “Services”).

The specific service tiers, features, pricing, and scope available at any time are as described on our website or in the applicable Service Agreement, Order Form, quotation, or other written agreement between the parties.

Service scope, deliverables, and limitations are defined in the applicable Service Agreement or Order Form. In the absence of a separate written agreement, the scope is as described on our website at the time of purchase. FelicIA may update the names, composition, features, and structure of its Services from time to time; such updates do not materially reduce the core scope of Services already purchased for the then-current paid billing period.

Unless expressly agreed in a separate written agreement, FelicIA does not provide any service level agreement (SLA), uptime guarantee, or guaranteed response time.

2.1 Proposals, Quotations, and Pre-Sale Materials

Any proposal, quotation, estimate, demonstration, or other pre-sale material provided by FelicIA is for informational purposes only and does not constitute a binding offer or contract. Pricing, scope, features, timelines, and conditions described in a proposal are indicative and subject to change or withdrawal prior to acceptance.

Unless a proposal expressly states a longer validity period, proposals expire thirty (30) days after the date of issue. No agreement exists, and FelicIA has no obligation to perform, until (a) a Service Agreement or Order Form is executed by both parties, or (b) FelicIA accepts your order and receives the applicable setup, mapping, implementation, or first subscription payment, whichever occurs first.

The terms of the executed agreement and these Terms of Service — not prior proposals, demonstrations, or informal discussions — govern the engagement.

Demonstration AI assistants, automation prototypes, mockups, sample content, website concepts, and similar pre-sale materials remain the exclusive property of FelicIA. No license to use, deploy, reproduce, or distribute such materials is granted unless and until an agreement is accepted and the applicable fees are paid.

Underlying Technology and Third-Party Infrastructure

The Services are built on and depend upon third-party platforms, infrastructure, software, communication networks, and artificial intelligence models. You acknowledge and agree that:

FelicIA may, at its discretion and without prior notice, modify, substitute, upgrade, or replace any underlying technology, AI model, platform, hosting provider, or third-party component used to deliver the Services, provided the overall contracted capability is materially maintained.

The selection and configuration of underlying technologies is part of FelicIA’s proprietary methodology and is not a specification of the Services you purchase. You purchase outcomes and capabilities as described in your applicable Service, not any specific AI model, vendor, platform, or software version.

Features dependent on third-party platforms, including messaging platforms, communication providers, software integrations, hosting services, and AI model providers, may change or become unavailable due to changes made by those third parties.

FelicIA will use commercially reasonable efforts to provide equivalent functionality where practicable but is not liable for third-party changes, outages, restrictions, pricing changes, policy changes, or discontinuations outside its reasonable control.

Acceptable Use

By using our Services, you agree that you will not:

Use any AI assistant, automation, website, voice solution, or other FelicIA Service for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.

Use the Services to transmit, distribute, or store material that is defamatory, obscene, threatening, harassing, or otherwise unlawful.

Attempt to gain unauthorized access to any FelicIA system, platform, account, configuration, or data.

Reverse engineer, decompile, or attempt to extract source code, prompts, instructions, configurations, workflows, or proprietary methodologies from any FelicIA Service, software, AI assistant, automation, or AI model.

Resell, sublicense, or transfer access to FelicIA Services to any third party without prior written consent.

FelicIA reserves the right to immediately suspend or terminate your account for a material violation of this section without prior notice or refund where reasonably necessary to protect FelicIA, its systems, third parties, or other Clients.

Client Content and Data Responsibility

You retain ownership of all content, data, business information, documents, media, and materials you provide to FelicIA for use in building or operating your Services (“Client Content”).

By providing Client Content, you grant FelicIA a limited, non-exclusive license to use, process, configure, store, and transmit that content solely as reasonably necessary to build, operate, maintain, support, and improve your contracted Services.

You represent and warrant that:

You own or have the legal right to use all Client Content provided.

Your Client Content does not infringe any third-party intellectual property rights, privacy rights, contractual obligations, or applicable laws.

You are responsible for providing accurate, complete, current, and lawful business information required for the operation of your Services.

You will notify FelicIA when material business information used by your Service changes.

FelicIA builds and maintains Services using the Client Content and business rules provided or approved by you. FelicIA is not responsible for errors resulting directly from inaccurate, incomplete, outdated, misleading, or unlawful Client Content supplied or approved by the Client.

You agree to indemnify and hold FelicIA harmless from claims arising out of inaccurate, incomplete, unauthorized, or unlawful Client Content, subject to Section 16.

Client Compliance Responsibilities

You are responsible for the lawful use and operation of your FelicIA Services toward your own end users and customers. Without limiting the foregoing, you are responsible for:

Obtaining any consents required from your end users for the collection and processing of personal data through your AI assistant, website, voice solution, automation, or other deployed Service.

Complying with the terms, commerce policies, messaging policies, and other applicable rules of platforms on which your Services are deployed, including but not limited to Meta’s WhatsApp Business, Messenger, and Instagram policies.

Complying with applicable marketing, anti-spam, electronic communications, privacy, and data-protection laws in the jurisdictions where you operate and where your end users are located.

Where voice services are used, complying with applicable call recording, voice data, consent, and notification laws and providing any legally required notices to callers.

Displaying appropriate disclosures to end users that they are interacting with an automated or AI-powered system where required by applicable law or platform policy.

Maintaining any licenses, permissions, accounts, payment methods, phone numbers, domains, or third-party subscriptions required for Services that remain under Client ownership.

Subscriptions, Payments, and Fees

7.1 Subscription Plans

FelicIA offers monthly and, where indicated, annual subscription plans and managed Services as listed on our website or agreed in writing.

By subscribing to a recurring Service, you authorize FelicIA to charge your payment method on a recurring basis until the Service is cancelled, terminated, or otherwise ends under this Agreement.

7.2 Setup, Mapping, and Implementation Fees

Certain Services require a one-time setup, mapping, implementation, build, or similar fee. These fees cover the labor, research, configuration, planning, development, testing, and other resources required to prepare the applicable Service.

Unless expressly agreed otherwise in writing, setup and other implementation-related fees are non-refundable once FelicIA has commenced the applicable work.

Where a mapping or planning fee is expressly stated to be credited toward a subsequent build, that credit applies only according to the written terms of the applicable Service or proposal.

7.3 Usage, Fair Use, and Additional Charges

Certain Services may include usage allowances or may incur additional third-party or usage-based charges, including voice minutes, messaging or communication charges, storage, integrations, transaction fees, software subscriptions, or other external services, where applicable.

Any FelicIA usage-based charges or applicable usage terms will be disclosed in the relevant Service Agreement, Order Form, plan description, or other written agreement. Third-party providers may charge the Client directly for services or usage under accounts owned or controlled by the Client.

FelicIA’s standard AI assistant subscription plans are designed around expected levels and patterns of activity and operational scope. Temporary or occasional increases in usage will not normally result in interruption of the Services or automatic FelicIA overage charges unless usage-based pricing has been expressly agreed for the applicable Service.

If a Client’s usage remains materially above the level or operational scope reasonably intended for the subscribed plan, FelicIA may review the account with the Client and recommend a more appropriate plan, configuration, capacity, or scope of Service.

If sustained usage remains materially outside the intended scope of the subscribed plan and the Client declines a reasonable adjustment, FelicIA may elect not to renew the affected Service by providing written notice at least thirty (30) days before the effective date of non-renewal, or one full billing cycle in advance, whichever provides the Client more time.

A temporary usage spike alone will not cause immediate suspension or termination under this fair-use provision. Any prepaid Service period will continue through its applicable end date unless suspension or termination is otherwise permitted under this Agreement.

Fees imposed by third-party providers may change independently of FelicIA. Where reasonably foreseeable, FelicIA will disclose material third-party costs applicable to the Client’s implementation before deployment. Unless expressly stated otherwise in writing, third-party charges are not included in FelicIA’s subscription fees.

7.4 Billing, Renewals, and Cancellation

Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date.

Cancellations take effect at the end of the current paid billing period unless otherwise agreed. No refunds are issued for partial periods, except as expressly provided in Section 13.2 (Termination by FelicIA for Convenience).

You may cancel at any time through any cancellation method made available by FelicIA or by contacting info@felicia-ia.com.

Annual-plan Services remain subject to the commitment and cancellation conditions stated for that Service at the time of purchase or in the applicable written agreement.

7.5 Price Changes

FelicIA may review and modify subscription pricing, plan structure, included capabilities, and commercial terms from time to time, including in response to changes in technology, third-party costs, operating costs, usage patterns, or Service scope.

Unless expressly agreed otherwise in writing, subscription pricing is not guaranteed or grandfathered for any fixed period.

FelicIA will provide a minimum of thirty (30) days’ written notice before a material pricing change affecting an existing subscription takes effect. No pricing change will be applied retroactively to a billing period already paid.

Continued use of the Service after the effective date constitutes acceptance of the new pricing. You may cancel prior to the effective date of a price change without penalty, subject to any existing annual or separately agreed contractual commitment.

7.6 Chargebacks and Payment Disputes

You agree to contact FelicIA to attempt to resolve any billing concern before initiating a chargeback or payment dispute with your bank or card issuer.

FelicIA reserves the right to suspend Services upon receipt of a chargeback and to recover any fees, penalties, or costs imposed on FelicIA as a result of an unjustified chargeback. Accounts with unresolved chargebacks may be terminated for cause.

Nothing in this section limits any rights you may have under applicable consumer or payment law.

7.7 Taxes

Invoices are issued in USD. Depending on your location, transaction, business status, and applicable law, you may be subject to VAT, GST, sales tax, withholding tax, or similar taxes.

Unless FelicIA is legally required to collect and remit a particular tax, you are responsible for determining and fulfilling your own tax obligations in your jurisdiction.

Where an applicable reverse-charge, self-assessment, or similar mechanism applies, the Client is responsible for complying with those requirements.

Review and Trial Periods

FelicIA may provide eligible new Clients with a review, trial, testing, or refinement period as part of a particular Service.

For standard managed AI assistant Services where a fourteen (14) day review period is included, the period begins when the configured assistant is made available in the Client’s dashboard for testing or use, rather than when the initial setup payment is made.

During this period, the Client may test the assistant privately or in live operation and may report reasonable corrections relating to wording, tone, business details, and ordinary answer behavior within the agreed scope. FelicIA will make reasonable refinements consistent with the contracted Service.

Unless otherwise agreed in writing, the first recurring monthly subscription payment for such a Service becomes due at the end of the fourteen (14) day review period.

If the Client elects not to continue with the recurring subscription, the Service may be paused or disabled at the end of the review period. Setup, mapping, implementation, build, or other fees for work already performed remain non-refundable.

Review or trial periods may differ for other Services and may be modified, waived, or made unavailable where stated in the applicable Service description or written agreement.

AI Services Disclaimer

FelicIA’s AI assistants and AI-enabled Services are designed to perform defined business functions within their configured scope. You acknowledge and agree that:

AI Services do not provide professional legal, medical, financial, psychological, regulatory, or other licensed professional advice unless expressly designed, reviewed, and lawfully authorized for such use under a separate written agreement.

AI-generated responses or outputs may contain errors, inaccuracies, omissions, or outdated information.

AI Services operate using configured instructions, approved business information, connected systems, and defined operating boundaries and should not be treated as a source of unlimited or universally accurate knowledge.

The Client remains responsible for reviewing the suitability of AI-generated content and automated actions for its particular business and for identifying areas requiring human judgment or approval.

FelicIA is not liable for business decisions made by the Client or its end users solely in reliance on AI-generated responses contrary to disclosed limitations or configured operating boundaries.

Where required by applicable law or platform policy, the Client agrees to implement appropriate disclosures informing end users that they are interacting with an automated or AI-powered system.

Intellectual Property

10.1 FelicIA Property

All intellectual property rights in FelicIA’s software, templates, methodologies, prompts, instructions, workflow designs, training materials, brand assets, documentation, reusable components, and proprietary configurations are and remain the exclusive property of FelicIA-IA, LLC or its applicable licensors.

Nothing in this Agreement transfers ownership of FelicIA’s intellectual property to you.

10.2 Deliverable Ownership and Use

Upon full payment of all amounts due, FelicIA grants you a non-exclusive, non-transferable license to use the deliverables built specifically for your account for the duration and purposes of the applicable Service, except where a separate written agreement expressly grants different ownership or usage rights.

Client-owned content, domains, phone numbers, business accounts, and other assets expressly identified as Client property remain the property of the Client.

Underlying platforms, software, templates, infrastructure, reusable automation components, prompts, methodologies, and third-party technology remain the property of FelicIA or their respective owners.

10.3 Restrictions

You may not copy, reproduce, modify, distribute, reverse engineer, disclose, sublicense, or create derivative works from FelicIA’s proprietary content, software, prompts, configurations, workflow designs, or materials without prior written consent, except to the extent such restriction is prohibited by applicable law.

10.4 Portfolio and Publicity

FelicIA may identify you as a Client and display your business name, logo, publicly available website, and a general description of the Services provided in its portfolio, website, social media, and marketing materials, unless you opt out by written notice to info@felicia-ia.com.

FelicIA will not disclose confidential implementation details, private business information, or non-public Client Content for promotional purposes without your consent.

Confidentiality

Each party may have access to confidential information of the other party in connection with this Agreement. Each party agrees to keep the other party’s confidential information confidential, to use it only for purposes of performing or receiving Services under this Agreement, and not to disclose it to any third party except as reasonably required to provide the Services or as otherwise permitted by this Agreement.

This obligation survives termination of this Agreement for a period of three (3) years.

Confidential information does not include information that:

(a) is or becomes publicly available through no fault of the receiving party;
(b) was already lawfully known to the receiving party prior to disclosure;
(c) is independently developed without use of the other party’s confidential information;
(d) is lawfully received from a third party without a confidentiality obligation; or
(e) is required to be disclosed by law, regulation, or court order, provided legally permissible notice is given to the disclosing party.

FelicIA may disclose Client information to contractors and third-party service providers where reasonably necessary to deliver the Services, provided such disclosure is subject to appropriate confidentiality, contractual, or data-protection obligations.

Third-Party Services and Links

FelicIA’s Services may integrate with, rely on, or provide access to third-party platforms, including but not limited to messaging platforms, CRM systems, calendars, hosting providers, payment processors, phone or voice providers, automation platforms, social networks, and AI model providers.

Your use of third-party services may be subject to those providers’ respective terms, privacy policies, usage rules, account requirements, and fees.

Unless expressly agreed otherwise:

Client-owned domains, phone numbers, messaging accounts, Meta accounts, payment processor accounts, booking systems, and similar third-party accounts remain in the Client’s name.

The Client is responsible for maintaining required third-party accounts, permissions, payment methods, and good standing.

Third-party fees are the Client’s responsibility and may be billed directly by the applicable provider.

FelicIA is not responsible for the availability, accuracy, security practices, policy changes, pricing changes, suspensions, or other actions of third-party services outside FelicIA’s reasonable control.

FelicIA does not endorse and is not responsible for the content of third-party websites merely because they are linked from a FelicIA Service or communication.

Suspension and Termination

13.1 Termination for Cause

FelicIA reserves the right to suspend or terminate your account or affected Services, with or without prior notice where reasonably appropriate, if you:

Violate a material provision of these Terms of Service.

Engage in fraudulent, abusive, unlawful, or harmful activity.

Fail to pay applicable FelicIA fees within ten (10) days of the due date.

Use the Services in a manner that poses a material security, legal, operational, reputational, or financial risk to FelicIA, its infrastructure, its providers, its Clients, or third parties.

Cause or permit use that materially violates the policies of a third-party platform required to provide the Service.

Upon termination for cause, no refunds will be issued for fees relating to work already performed or the terminated paid period, except where required by applicable law.

13.2 Termination by FelicIA for Convenience; Discontinuation of Services

FelicIA may discontinue any Service, service tier, or its business operations in whole or in part.

In such event, FelicIA will:

Provide you with a minimum of thirty (30) days’ written notice to the email address associated with your account where reasonably practicable.

Refund, on a pro-rata basis, any prepaid subscription fees covering periods after the effective date of discontinuation. Setup, mapping, implementation, and other fees for work already performed are not refundable.

Provide a data export window of at least thirty (30) days from the date of notice where technically available, during which you may export Client Content, conversation data, and other retrievable materials, subject to the technical capabilities and retention policies of FelicIA’s underlying platform providers.

In lieu of discontinuation, FelicIA may, at its option, assign or transition your account and this Agreement to a qualified successor provider capable of continuing materially similar Services, in accordance with Section 20.4 (Assignment).

You will be notified of any such transition and may cancel your subscription without penalty if you do not wish to continue with the successor provider, subject to any amounts already due for Services performed.

Refunds under this Section 13.2 are your sole and exclusive monetary remedy for FelicIA’s discretionary discontinuation of the affected Services, to the maximum extent permitted by applicable law.

13.3 Termination by You

You may terminate this Agreement or cancel a recurring Service in accordance with the applicable subscription terms.

Termination does not relieve you of payment obligations incurred prior to the effective termination date, including any valid annual commitment, completed work, third-party charges, or other amounts already due.

13.4 Effect of Termination; Data

You are responsible for exporting or backing up any Client data, conversation logs, records, or other content you wish to retain prior to termination where export functionality is available.

FelicIA does not guarantee the ability to retrieve or export data after termination because data availability and retention following account closure may depend on the policies and technical capabilities of underlying platform providers.

FelicIA will make reasonable efforts to assist with data retrieval where technically possible but accepts no liability for data loss occurring after applicable retention or export periods have expired, except where liability cannot lawfully be excluded.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FELICIA-IA, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED SERVICE, AND FREEDOM FROM ERRORS OR VIRUSES.

FELICIA DOES NOT WARRANT THAT THE SERVICES WILL MEET EVERY SPECIFIC REQUIREMENT, THAT THIRD-PARTY SERVICES WILL REMAIN AVAILABLE OR UNCHANGED, OR THAT RESULTS OBTAINED FROM USE OF THE SERVICES WILL ALWAYS BE ACCURATE, RELIABLE, OR COMPLETE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FELICIA-IA, LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business opportunities.

Loss, corruption, or unauthorized access to data.

Business interruption or downtime.

Errors, inaccuracies, or omissions in AI-generated responses or automated outputs.

Failure, suspension, modification, or discontinuation of third-party services outside FelicIA’s reasonable control.

Costs of procuring substitute services.

IN ALL CASES, FELICIA’S TOTAL CUMULATIVE LIABILITY TO YOU FOR CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU DIRECTLY TO FELICIA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, FelicIA’s liability is limited to the greatest extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless FelicIA-IA, LLC and its members, managers, employees, contractors, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use of the Services or material violation of this Agreement.

Your Client Content or content published or distributed through your Services.

Claims by your end users arising from your business, Client Content, instructions, products, services, or unlawful use of a FelicIA Service.

Your violation of third-party rights, including intellectual property, privacy, or contractual rights.

Your violation of applicable law, regulation, or platform policy, including your compliance obligations under Section 6.

This indemnification obligation does not apply to the extent a claim results directly from FelicIA’s gross negligence, willful misconduct, or violation of applicable law.

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-law provisions.

Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall first be submitted to good-faith negotiation between the parties for a period of thirty (30) days.

If the dispute is not resolved through negotiation, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable Commercial Arbitration Rules. The arbitration shall be conducted in English. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction where necessary to prevent irreparable harm pending arbitration.

To the maximum extent permitted by applicable law, you waive any right to participate in a class action lawsuit or class-wide arbitration against FelicIA.

Force Majeure

FelicIA shall not be liable for failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, government actions, internet or telecommunications failures, power failures, cyber incidents affecting third-party infrastructure, or disruptions to third-party platforms on which FelicIA’s Services depend.

FelicIA will use commercially reasonable efforts to resume affected performance as soon as practicable.

Changes to These Terms

FelicIA reserves the right to modify these Terms of Service from time to time.

Changes will be posted on our website with an updated effective or “Last Updated” date. For material changes affecting existing Clients, FelicIA will provide notice to the email address associated with the Client’s account at least fourteen (14) days before the changes take effect, unless a longer notice period is required elsewhere in this Agreement or by applicable law.

Changes will not retroactively alter Services already paid for during a current billing period except where required by law or necessary to address security, unlawful activity, or an urgent third-party requirement.

Your continued use of the Services after the effective date of revised Terms constitutes acceptance of those Terms. If you do not agree to a material revision, you may cancel the affected Service before the change takes effect, subject to any existing contractual commitment and applicable law.

General Provisions

20.1 Entire Agreement

This Agreement, together with any applicable Order Form, Service Agreement, accepted order, and expressly incorporated written terms, constitutes the entire agreement between you and FelicIA with respect to its subject matter and supersedes prior negotiations, representations, or agreements concerning that subject matter, whether written or oral.

20.2 Severability

If any provision of this Agreement is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable where permitted, and the remaining provisions shall continue in full force and effect.

20.3 Waiver

FelicIA’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision in the future.

20.4 Assignment

You may not assign or transfer your rights or obligations under this Agreement without FelicIA’s prior written consent.

FelicIA may assign this Agreement, in whole or in part, without your consent:

(a) in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets or client accounts; or

(b) to a qualified successor provider in connection with a discontinuation of Services under Section 13.2.

FelicIA will notify you of any such assignment. Where the assignment materially changes the provider of an ongoing Service, you may cancel the affected subscription without penalty if you do not wish to continue with the assignee, subject to amounts already due.

20.5 Survival

Sections 5 (Client Content and Data Responsibility), 6 (Client Compliance Responsibilities), 10 (Intellectual Property), 11 (Confidentiality), 14 (Disclaimer of Warranties), 15 (Limitation of Liability), 16 (Indemnification), 17 (Governing Law and Dispute Resolution), and any payment obligations accrued prior to termination shall survive termination or expiration of this Agreement to the extent applicable.

20.6 Notices

All legal notices under this Agreement shall be sent to FelicIA at info@felicia-ia.com.

FelicIA will send notices to the email address associated with your account. Notices sent by email are deemed received twenty-four (24) hours after sending unless the sender receives notice that delivery failed.

20.7 Language

This Agreement is executed in English. Any translated version is provided for convenience only. In the event of a conflict between the English version and a translation, the English version shall prevail.

FelicIA-IA, LLC

Website: felicia-ia.com
Email: info@felicia-ia.com

Last Updated: August 26, 2026